Refund policy
Effective date: 16 September 2026
We want you and your dog to be happy with your purchase. If something isn't right, we'll work with you to make it right.
Our 30-Day Guarantee
If you're not satisfied with your order, contact us within 30 days of delivery at support@caniswell.com and we'll arrange a refund or replacement.
Because supplements are consumable products, you do not need to return an opened container to receive a refund — just let us know what went wrong. We may ask for a photo of the product.
How to Request a Refund
- Email support@caniswell.com with your order number
- Tell us briefly what the issue was
- We'll respond within 1–2 business days with next steps
Refund Processing
Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer.
Original shipping charges are non-refundable unless the return is due to our error or a damaged product.
Damaged or Incorrect Items
If your order arrives damaged, or you received the wrong item, contact us within 7 days of delivery with a photo. We'll send a replacement at no cost to you.
Unopened Items
Unopened, unused items in original packaging may be returned within 30 days of delivery for a full refund. Return shipping is the customer's responsibility unless the return is due to our error.
Subscriptions
We do not currently offer subscriptions. If we introduce one, the price, the delivery interval and how to skip or cancel will be stated clearly at checkout before you agree to anything, and this policy will be updated first.
Exceptions
We may decline refunds on orders showing patterns of abuse, or on requests made more than 30 days after delivery.
Contact
support@caniswell.com
CanisWell LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States